Ali from the Christine Cowern Team went above and beyond what we thought a real estate agent would be like. We had previously worked with another agent and had a negative experience, so working with Ali & The Christine Cowern Team was eye opening. She was always on time, answered our emails and questions promptly even if they were in the evening. She was friendly, knowledgeable, very professional, and always willing to go out of her way to assist us with our home buying experience. She was so flexible and accommodating as well considering our schedule and even secured very last minute showing requests which we really appreciated! As first time home buyers, we had many questions and worries, however she was always willing to discuss any concerns we had and ensured that we had the right information. For every listing we took significant interest in, she compared similar properties and discussed pricing and value which was very helpful; which our previous agent had not done. We bought our home around the week of Christmas and even still she was very responsive and attentive despite it being the holiday season. Lori, their Client Care Specialist was also so helpful with our initial consultation and with providing us with additional information for services and experts for our new home. We were very surprised to find that she was also there to assist us, as I’d never heard of that and we hadn’t had a similar person to help with a previous brokerage we worked with. We are very happy with having chosen to work with The Christine Cowern Team and wish we had found them to begin with!