Our experience started with an informative and professional interaction with Lori, the Client Care Specialist. Lori took the time to get to know me and understand my needs before pairing me with Heather. That initial experience with Lori was through and impressive and set the stage for wanting to work with the team. Our experience with Heather was that she is calm, cool, and collected, particularly when we needed stability the most. Heather took a lot of pressure off of us, as we were living remotely, and made the experience easy and straightforward.